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You are here: Home » FAQ » What If My Mac, iPhone, or iPod Breaks?

Well, first of all, Apple’s products don’t break very easily, unless you do it on purpose. Macs have a robust uni-body, which is made out of metal, unlike most PCs, which have plastic encasing. And iPhones and iPods are tough, too. The only way I’ve ever seen anyone break one is by either dropping it from really high above ground, or by drowning it in water. But if you’re careful, that probably won’t happen. I mean, I can honestly say that I have never dropped my iPod in the toilet.

But, of course, accidents do happen, and sometimes things just break. So if that’s the case, there’s no need to worry. Apple has great customer service and you’ll get your Mac, iPhone, or iPod fixed in no time!

One way is to go to an Apple Store, like the one on 5th Avenue in New York. Let’s say, for the sake of this FAQ, I dropped my Mac and the case cracked. I’ll take it to an Apple Store where the Apple Geniuses will help me back up my files and send the Mac in for repairs. A few days later, I’ll get it back in the mail, good as new. The same goes for iPhones and iPods, and pretty much everything else that you can buy from Apple.

Now, if you’re like me, too lazy to find the nearest Apple Store, there’s a second way to do it. Pick up the phone and call 1.800.MY.APPLE. The Apple Customer Care Center is open 24/7. Just give them your name and address, tell them what happened, and they’ll help you send it in for repairs. A few days later, it’ll be sitting on your doorstep, completely repaired.

About The Author

Stuart Wagner

Stuart is a professional web designer, developer, and photographer living in Ithaca, NY, USA. He enjoys web and graphic design, and blogging about Apple on his Mac. When he is not behind a computer screen, you will find Stuart around town or in the country, taking pictures of anything interesting he can find. He also travels frequently, either throughout the United States, or to Europe. For updates on his travel, and for general entertainment, follow Stuart on Twitter (@stuartwagner)